General Terms and Conditions (GTC)
Deliveries are made exclusively on the basis of these General Terms and Conditions (GTC). These are accepted upon placing the order, but at the latest upon receipt of the order confirmation by the customer. Any deviating terms and conditions of the contractual partner are not binding for us unless they are expressly accepted by us in writing.
1. Preamble
Süssmund Kaffee GmbH (hereinafter referred to as Süssmund), Zieglergasse 68/1, 1070 Vienna, sells coffee and accessories for coffee preparation in its online shop on the website www.suessmund-kaffee.com.
2. Scope
2.1. These Terms and Conditions apply to all legal transactions between Süssmund and the users of the website. By using the online service, in particular by clicking the consent button, the user accepts these Terms and Conditions.
2.2. Conflicting General Terms and Conditions shall only apply if Süssmund expressly submits to them in writing.
2.3 Süssmund reserves the right to amend these Terms and Conditions at any time without stating reasons. By using the online service, consent to the amended Terms and Conditions is deemed to have been given.
2.4. Until further notice, goods will only be sold in household quantities.
3. Conclusion of contract
3.1. Use of the website or the online shop is permitted only to legally competent, adult, and natural persons. Use is at your own risk. The user guarantees to have disclosed their true identity and only correct data. Süssmund reserves the right to refuse orders containing incomplete and/or incorrect data. The contractual partner must immediately notify Süssmund in writing of any changes to their name or address. If no notification of change is received, documents shall be deemed received by the contractual partner if they were sent to the address last provided by the contractual partner. Requests for changes to invoices cannot delay their due date.
3.2. The presentation of the products in the online shop, as well as information about the products in the online shop and all sales materials, as well as on the rest of the website, are not binding for Süssmund. In particular, there may be (minor, reasonable) deviations between product images and the delivered product, e.g., a change in appearance and/or features due to a change in the product range. The presentation of the products does not constitute a binding offer.
3.3. After selecting a product category (coffee, accessories) or the respective subcategories on the homepage, the products assigned to the selected category are displayed. The "Add to Cart" button is also located on this page. Before this button, there is a field displaying the product price. After the price in euros, there is the order quantity, which is set to "1" by default.
1. Preamble
Süssmund Kaffee GmbH (hereinafter referred to as Süssmund), Zieglergasse 68/1, 1070 Vienna, sells coffee and accessories for coffee preparation in its online shop on the website www.suessmund-kaffee.com.
2. Scope
2.1. These Terms and Conditions apply to all legal transactions between Süssmund and the users of the website. By using the online service, in particular by clicking the consent button, the user accepts these Terms and Conditions.
2.2. Conflicting General Terms and Conditions shall only apply if Süssmund expressly submits to them in writing.
2.3 Süssmund reserves the right to amend these Terms and Conditions at any time without stating reasons. By using the online service, consent to the amended Terms and Conditions is deemed to have been given.
2.4. Until further notice, goods will only be sold in household quantities.
3. Conclusion of contract
3.1. Use of the website or the online shop is permitted only to legally competent, adult, and natural persons. Use is at your own risk. The user guarantees to have disclosed their true identity and only correct data. Süssmund reserves the right to refuse orders containing incomplete and/or incorrect data. The contractual partner must immediately notify Süssmund in writing of any changes to their name or address. If no notification of change is received, documents shall be deemed received by the contractual partner if they were sent to the address last provided by the contractual partner. Requests for changes to invoices cannot delay their due date.
3.2. The presentation of the products in the online shop, as well as information about the products in the online shop and all sales materials, as well as on the rest of the website, are not binding for Süssmund. In particular, there may be (minor, reasonable) deviations between product images and the delivered product, e.g., a change in appearance and/or features due to a change in the product range. The presentation of the products does not constitute a binding offer.
3.3. After selecting a product category (coffee, accessories) or the respective subcategories on the homepage, the products assigned to the selected category are displayed. The "Add to Cart" button is also located on this page. Before this button, there is a field displaying the product price. After the price in euros, there is the order quantity, which is set to "1" by default.
Clicking the "Add to Cart" button adds the product (in the desired quantity) to the shopping cart. The "Shopping Cart" is visible in the top right corner of the website. Clicking this field displays the contents of the "Shopping Cart," and you can edit or remove products from the shopping cart at any time. After entering changes, click the "Update Shopping Cart" button to update the shopping cart, or click "Empty Shopping Cart" to remove all products from the shopping cart.
Only after entering all data (name, address, contact details, billing address, shipping address, shipping option, payment method and payment details) and acknowledging the terms and conditions can the “Order with payment” button be clicked.
The General Terms and Conditions are available at any time. Completion of the order process by clicking the "Order with payment" button in the online shop constitutes a binding offer by the user to conclude a purchase contract with Süssmund. After the order has been placed, Süssmund will send the user a confirmation email containing the details of the order (order confirmation).
This written order confirmation alone is decisive for the content and scope of the order. However, this confirmation does not constitute acceptance of the user's offer. Acceptance of the order and thus the purchase contract are only concluded upon dispatch of the goods and the sending of a second email (shipping confirmation). This shipping confirmation corresponds to the contract confirmation pursuant to Section 4 Paragraph 2 of the Federal Act on the Protection of Personal Data (FAGG) (Securing the Contract Text). By accepting these Terms and Conditions and submitting their order for payment, the user agrees to the provision of the shipping confirmation via email.
3.4. If Süssmund is unable to deliver the ordered goods due to lack of availability or if Süssmund does not accept the order, Süssmund will notify the user immediately and, if applicable, promptly refund any payments already made.
3.5. Amendments and additions to the contract shall only be effective if Süssmund gives its express written consent.
3.6 The written form requirement is also met by sending a fax message, an email or a simple electronic signature.
4. Withdrawal and cancellation policy
4.1. In consumer transactions, the user is entitled to withdraw from the contract in writing within 14 days without giving reasons. It is sufficient if the declaration is sent within this period. The statutory restrictions apply (exceptions to the right of withdrawal include: goods made to customer specifications, perishable goods, and sealed packaging).
4.2. The cancellation notice and returns must be addressed to:
Süssmund Coffee GmbH
Zieglergasse 68/1, 1070 Vienna
Email hello@suessmund.at
4.3. The cancellation period begins on the day the user or a third party designated by the user, who is not the carrier of the goods, takes possession of the goods. In the case of partial deliveries or separate deliveries of a single order, the day on which the last delivered goods are taken possession of is decisive.
4.4. In the event of an effective withdrawal, the services received by both parties must be returned concurrently. The user must return the goods no later than 14 days from the date of the withdrawal notice, and the refund of any payments made by the user (including delivery costs for the delivery offered by Süssmund) must be made using the same means of payment no later than 14 days from the date of receipt of the withdrawal notice. However, Süssmund is entitled to refuse reimbursement until the returned goods have been received or the user has provided proof of return. It is sufficient if the goods are dispatched within this period.
4.5. The consumer shall, where applicable, pay Süssmund a reasonable fee for the use, including any associated reduction in the common value of the service, or compensation for loss of value due to handling that is not necessary to check the quality, properties and functioning of the goods.
4.6. The goods must be returned in their original packaging. The consumer shall bear the costs of returning the goods.
5. Prices, payment terms, offsetting, retention of title
5.1. All prices listed on the website are subject to change, non-binding, and subject to change at any time. This particularly applies to price adjustments due to price fluctuations on the C-Market. Price adjustments also apply to subscriptions within the scope of the coffee subscription. The prices stated are gross prices (including the applicable VAT) in euros ex Süssmund warehouse, excluding packaging, shipping, and any other taxes and customs duties. Packaging and shipping costs, as well as any other taxes and customs duties, are to be borne by the user. Shipping costs vary depending on the respective recipient country. The applicable shipping costs are to be borne by the user; they can be viewed in the "Checkout" area of the order process. Shipping fees are calculated per delivery and are independent of partial deliveries and the number of items ordered.
5.2. The invoice amount is due upon receipt of the invoice sent with the goods. The user can pay the purchase price by credit card (Mastercard, Visa, AMEX) and must use the payment method specified during the order process. Süssmund reserves the right to check the user's creditworthiness during the order process and, if necessary, to exclude certain payment methods.
5.3. In the event of late payment, Süssmund is entitled (subject to the assertion of higher damages that must be proven specifically) to charge the user all costs necessary for appropriate legal action, as well as default interest. Section 456 of the Austrian Commercial Code (UGB) applies to businesses. In any case, default interest shall be at least 5% per annum from the due date.
5.4. Furthermore, Süssmund is entitled to exclude the user from ordering further goods in the event of non-payment and a single reminder.
5.5. Objections to the invoiced amount must be raised by the user within 14 days of the invoice date; otherwise, the amount will be deemed accepted. Süssmund will inform the user of this deadline and the legal consequences of non-compliance.
5.6. The user is not entitled to offset outstanding claims against Süssmund unless Süssmund becomes insolvent or the counterclaim is recognized or established by a court.
5.7. Until the purchase price and all claims arising from the business relationship or any other legal basis, including costs, have been paid in full by the user, ownership of the contractual performance remains with Süssmund. The user is obligated to take all necessary precautions to secure and protect Süssmund's property. In particular, pledging, transferring as security, or any other form of utilization is prohibited.
6. Delivery and shipping
6.1. The place of performance for deliveries by Süssmund is the registered office of Süssmund.
6.2 Partial deliveries are permitted.
6.3 In the event of force majeure, the contractual obligations of both parties shall be suspended. Force majeure also includes industrial disputes in Süssmund's own or third-party operations, transport delays, machinery breakdowns, product-related failures for which Süssmund is responsible, government measures, and other circumstances for which neither party is responsible.
6.4. Süssmund will deliver the ordered products to the delivery address specified by the user. Süssmund will choose the means of transport and the route. The user is obligated to accept the delivered products, even if they exhibit any defects.
6.5. Delivery dates specified by Süssmund are always non-binding unless they have been expressly confirmed as binding in writing. Compensation for delayed delivery is excluded in any case, unless Süssmund is guilty of willful intent or gross negligence. For consumer transactions, the delivery period is a maximum of 30 days after the conclusion of the contract. If Süssmund is unable to deliver the ordered goods through no fault of its own (e.g., because a supplier has failed to fulfill its contractual obligations), Süssmund is entitled to withdraw from the contract with the user.
6.6. Upon handover to the means of transport, the risk passes to the user. The user has the option of taking out transport insurance, the costs of which he or she shall bear. In consumer transactions, the risk only passes to the consumer when the goods are delivered to the consumer or to a third party designated by the consumer other than the carrier; unless the consumer himself or herself concluded the transport contract.
6.7. If delivery to the user is not possible for reasons for which he is responsible (e.g. because he was not found at the delivery address), he shall bear the costs for the unsuccessful delivery.
6.8. If Süssmund is responsible for a delay in delivery, the user may demand performance or withdraw from the contract by setting a reasonable grace period (at least three weeks from the date of notification of the grace period).
6.9. In the event of damage to the goods during transport, the user must immediately report the damage to the transport company and claim the damages there. Süssmund is not liable for the negligent conduct of third parties, unless the user is a consumer.
7. Warranty
7.1. The user acknowledges that color and/or pattern variations may occur in the goods shipped by Süssmund, both due to handcrafted craftsmanship and natural products. These variations therefore do not entitle the user to warranty claims.
7.2. For consumer transactions, the statutory provisions of Section 9 of the Consumer Protection Act (KSchG) apply; consequently, the consumer's warranty rights cannot be excluded or limited prior to knowledge of the defect; the statutory warranty provisions apply.
7.3. The burden of proof that the defect existed upon delivery of the goods rests with the user (even within the first six months after delivery). The reversal of the burden of proof pursuant to Section 924, Sentence 2 of the Austrian Civil Code (ABGB) is therefore excluded. This does not apply to consumer transactions.
7.4. If a defect for which Süssmund is responsible existed upon delivery of the contractual item, Süssmund will remedy the defect at its discretion by repair or replacement. Rescission is excluded.
7.5. The warranty period is three months from delivery.
7.6. Any warranty claims by the user that go beyond this provision are excluded. Claims for compensation for damages that did not occur in the subject matter of the contract itself are also excluded. This does not apply to mandatory liability in cases of intent, gross negligence, or the lack of guaranteed characteristics.
7.7 In any case, no warranty is provided in the event of unsuitable or improper use, treatment or application.
7.8 Furthermore, no guarantee is given that the website will always be online. Süssmund reserves the right to temporarily shut down the online shop for maintenance purposes.
7.9. For consumer transactions, the statutory provisions of Section 9 of the German Consumer Protection Act (KSchG) apply. Any further warranty claims by the user are excluded, in particular claims for compensation for damages not caused to the subject matter of the contract itself. This does not apply to mandatory liability in cases of intent, gross negligence, or the lack of guaranteed characteristics.
7.10. If a defect is recognized by Süssmund and subsequent delivery has occurred, the user is obligated to return the initially delivered goods within 14 days at Süssmund's expense. Süssmund reserves the right to claim damages under the statutory conditions.
3.4. If Süssmund is unable to deliver the ordered goods due to lack of availability or if Süssmund does not accept the order, Süssmund will notify the user immediately and, if applicable, promptly refund any payments already made.
3.5. Amendments and additions to the contract shall only be effective if Süssmund gives its express written consent.
3.6 The written form requirement is also met by sending a fax message, an email or a simple electronic signature.
4. Withdrawal and cancellation policy
4.1. In consumer transactions, the user is entitled to withdraw from the contract in writing within 14 days without giving reasons. It is sufficient if the declaration is sent within this period. The statutory restrictions apply (exceptions to the right of withdrawal include: goods made to customer specifications, perishable goods, and sealed packaging).
4.2. The cancellation notice and returns must be addressed to:
Süssmund Coffee GmbH
Zieglergasse 68/1, 1070 Vienna
Email hello@suessmund.at
4.3. The cancellation period begins on the day the user or a third party designated by the user, who is not the carrier of the goods, takes possession of the goods. In the case of partial deliveries or separate deliveries of a single order, the day on which the last delivered goods are taken possession of is decisive.
4.4. In the event of an effective withdrawal, the services received by both parties must be returned concurrently. The user must return the goods no later than 14 days from the date of the withdrawal notice, and the refund of any payments made by the user (including delivery costs for the delivery offered by Süssmund) must be made using the same means of payment no later than 14 days from the date of receipt of the withdrawal notice. However, Süssmund is entitled to refuse reimbursement until the returned goods have been received or the user has provided proof of return. It is sufficient if the goods are dispatched within this period.
4.5. The consumer shall, where applicable, pay Süssmund a reasonable fee for the use, including any associated reduction in the common value of the service, or compensation for loss of value due to handling that is not necessary to check the quality, properties and functioning of the goods.
4.6. The goods must be returned in their original packaging. The consumer shall bear the costs of returning the goods.
5. Prices, payment terms, offsetting, retention of title
5.1. All prices listed on the website are subject to change, non-binding, and subject to change at any time. This particularly applies to price adjustments due to price fluctuations on the C-Market. Price adjustments also apply to subscriptions within the scope of the coffee subscription. The prices stated are gross prices (including the applicable VAT) in euros ex Süssmund warehouse, excluding packaging, shipping, and any other taxes and customs duties. Packaging and shipping costs, as well as any other taxes and customs duties, are to be borne by the user. Shipping costs vary depending on the respective recipient country. The applicable shipping costs are to be borne by the user; they can be viewed in the "Checkout" area of the order process. Shipping fees are calculated per delivery and are independent of partial deliveries and the number of items ordered.
5.2. The invoice amount is due upon receipt of the invoice sent with the goods. The user can pay the purchase price by credit card (Mastercard, Visa, AMEX) and must use the payment method specified during the order process. Süssmund reserves the right to check the user's creditworthiness during the order process and, if necessary, to exclude certain payment methods.
5.3. In the event of late payment, Süssmund is entitled (subject to the assertion of higher damages that must be proven specifically) to charge the user all costs necessary for appropriate legal action, as well as default interest. Section 456 of the Austrian Commercial Code (UGB) applies to businesses. In any case, default interest shall be at least 5% per annum from the due date.
5.4. Furthermore, Süssmund is entitled to exclude the user from ordering further goods in the event of non-payment and a single reminder.
5.5. Objections to the invoiced amount must be raised by the user within 14 days of the invoice date; otherwise, the amount will be deemed accepted. Süssmund will inform the user of this deadline and the legal consequences of non-compliance.
5.6. The user is not entitled to offset outstanding claims against Süssmund unless Süssmund becomes insolvent or the counterclaim is recognized or established by a court.
5.7. Until the purchase price and all claims arising from the business relationship or any other legal basis, including costs, have been paid in full by the user, ownership of the contractual performance remains with Süssmund. The user is obligated to take all necessary precautions to secure and protect Süssmund's property. In particular, pledging, transferring as security, or any other form of utilization is prohibited.
6. Delivery and shipping
6.1. The place of performance for deliveries by Süssmund is the registered office of Süssmund.
6.2 Partial deliveries are permitted.
6.3 In the event of force majeure, the contractual obligations of both parties shall be suspended. Force majeure also includes industrial disputes in Süssmund's own or third-party operations, transport delays, machinery breakdowns, product-related failures for which Süssmund is responsible, government measures, and other circumstances for which neither party is responsible.
6.4. Süssmund will deliver the ordered products to the delivery address specified by the user. Süssmund will choose the means of transport and the route. The user is obligated to accept the delivered products, even if they exhibit any defects.
6.5. Delivery dates specified by Süssmund are always non-binding unless they have been expressly confirmed as binding in writing. Compensation for delayed delivery is excluded in any case, unless Süssmund is guilty of willful intent or gross negligence. For consumer transactions, the delivery period is a maximum of 30 days after the conclusion of the contract. If Süssmund is unable to deliver the ordered goods through no fault of its own (e.g., because a supplier has failed to fulfill its contractual obligations), Süssmund is entitled to withdraw from the contract with the user.
6.6. Upon handover to the means of transport, the risk passes to the user. The user has the option of taking out transport insurance, the costs of which he or she shall bear. In consumer transactions, the risk only passes to the consumer when the goods are delivered to the consumer or to a third party designated by the consumer other than the carrier; unless the consumer himself or herself concluded the transport contract.
6.7. If delivery to the user is not possible for reasons for which he is responsible (e.g. because he was not found at the delivery address), he shall bear the costs for the unsuccessful delivery.
6.8. If Süssmund is responsible for a delay in delivery, the user may demand performance or withdraw from the contract by setting a reasonable grace period (at least three weeks from the date of notification of the grace period).
6.9. In the event of damage to the goods during transport, the user must immediately report the damage to the transport company and claim the damages there. Süssmund is not liable for the negligent conduct of third parties, unless the user is a consumer.
7. Warranty
7.1. The user acknowledges that color and/or pattern variations may occur in the goods shipped by Süssmund, both due to handcrafted craftsmanship and natural products. These variations therefore do not entitle the user to warranty claims.
7.2. For consumer transactions, the statutory provisions of Section 9 of the Consumer Protection Act (KSchG) apply; consequently, the consumer's warranty rights cannot be excluded or limited prior to knowledge of the defect; the statutory warranty provisions apply.
7.3. The burden of proof that the defect existed upon delivery of the goods rests with the user (even within the first six months after delivery). The reversal of the burden of proof pursuant to Section 924, Sentence 2 of the Austrian Civil Code (ABGB) is therefore excluded. This does not apply to consumer transactions.
7.4. If a defect for which Süssmund is responsible existed upon delivery of the contractual item, Süssmund will remedy the defect at its discretion by repair or replacement. Rescission is excluded.
7.5. The warranty period is three months from delivery.
7.6. Any warranty claims by the user that go beyond this provision are excluded. Claims for compensation for damages that did not occur in the subject matter of the contract itself are also excluded. This does not apply to mandatory liability in cases of intent, gross negligence, or the lack of guaranteed characteristics.
7.7 In any case, no warranty is provided in the event of unsuitable or improper use, treatment or application.
7.8 Furthermore, no guarantee is given that the website will always be online. Süssmund reserves the right to temporarily shut down the online shop for maintenance purposes.
7.9. For consumer transactions, the statutory provisions of Section 9 of the German Consumer Protection Act (KSchG) apply. Any further warranty claims by the user are excluded, in particular claims for compensation for damages not caused to the subject matter of the contract itself. This does not apply to mandatory liability in cases of intent, gross negligence, or the lack of guaranteed characteristics.
7.10. If a defect is recognized by Süssmund and subsequent delivery has occurred, the user is obligated to return the initially delivered goods within 14 days at Süssmund's expense. Süssmund reserves the right to claim damages under the statutory conditions.
8. Intangible and property rights
The services, content and structure offered by Süssmund on the website are protected by copyright.
All symbols shown, in particular the logo and the company name of Süssmund, are protected by trademark law.
Frequently Asked Questions
Where is the Süssmund Coffee Shop located?
You can find us at Rauhensteingasse 12 , 1010 Vienna.
What are the shop's opening hours?
Our shop is open Monday to Friday from 9:00 AM to 6:30 PM and Saturday from 9:00 AM to 6:00 PM. The shop is closed on public holidays and Sundays.
Can I also drink coffee in the shop?
Yes, you can enjoy a variety of hot and cold coffee drinks in the shop or take them away. We'd be happy to prepare your drink with your choice of coffee. You can find the current menu here.
Can I buy coffee online and pick it up at the shop on Rauhensteingasse?
Yes, of course! Simply select local pickup during checkout and then the Süssmund Kaffee Shop location. You'll receive an email notification as soon as your order is ready for pickup.